Frequently asked questions

How do I begin the training process?

Contact us using the form on our website, give us a call or email so we can schedule a free phone consultation and discuss the best program for your dog.

Which program suits me and my dog?

Unfortunately this question does not have a simple answer! The right program for your dog will depend on various factors such as age, training history and behavioral issues.

How long are the programs?

Our programs vary in length due to being customized to meet your dog’s specific needs. Our pet consultants will discuss program length with you upon your free initial consultation.

Where will my dog be staying?

Dogs stay in our trainer’s homes, along with other furry friends. Each dog will have access to ample exercise, treats, toys, tons of training, and love.

What training methods do you use?

Wag Mates Academy is a positive reinforcement only company. Your pup will be trained with lots of treats, toys and most importantly, LOVE!

How much will training cost?

Training cost is based upon program length. This is something your pet consultant can discuss with you during the free phone consultation.

Do you have payment plans?

 Absolutely! We offer payment plans in partnership with AFFIRM and KLARNA.

Do I expect post-training homework?

Yes! The training doesn’t stop when your dog comes back home. To achieve the best results our trainer will help you by giving you homework and tips on how to continue the training at home. We are dedicated to your dog’s success and will provide you with free lifetime support and other resources.

What is lifetime support all about?

You and your dog will be part of the Wag Mates family and we will always be available to help with any training you need. We have monthly sessions available for all clients, and it is super easy to book, just go to the resources tab of your account! The lifetime support is once a month and free for your dog’s whole life!

How will I receive updates about my dog during training?

During the program the trainer is reachable daily through Signal, sending daily video updates 6 days a week, of how your pooch is doing and showing you their progress.

Which vaccines are mandatory for my dog to have?

Before the training, your dog is required to have the DHLPP, Bordatella, and Rabies vaccines. Ensuring your dog's vaccinations are up-to-date helps maintain a safe and healthy training environment.

What preparations do I need to make before the training?

To prepare for the training, you will receive a packing list a week before the program starts. This list will include various items, any required medication for your dog (if applicable), as well as necessary toiletries.